Developing strong, longstanding partnerships with our customers is central to the way we do business.
It’s an approach that not only enables us to continue providing a seamless service through proactive account management but, importantly, allows us to truly align our services with our customers’ strategic business objectives.
Naturally, our contractual obligations are measured through SLAs and KPIs but for the team at Active Office, our drive to deliver real service goes way beyond that.
The Active Office business model has been developed to provide maximum flexibility in order to deliver solutions that can be tailored to our customers’ specific requirements.
Coupled with its broad range of products and services, which span its three divisions, our customer service team and dedicated team of experts are able to provide a truly integrated solution to deliver against the business goals and needs of our customers.
Whether your priority is to:
- Rationalise your supplier base to reduce administration time and eliminate hidden costs
- Drive intelligent procurement solutions throughout your business to reduce your carbon footprint
- Increase staff productivity and well-being by enhancing your office environment
- Achieve greater efficiencies by streamlining processes and harnessing the latest technology
Our business model ultimately provides greater control, transparency and peace of mind for you and your entire organisation.
At Active Office we continually strive to push the boundaries of commerce, challenge perceived best practice and where necessary, instigate change.
Technology has, in many ways, been the vanguard for efficiency and enhancing the way businesses operate and interact. As a company that has long embraced many technology and marketing trends we will continue to invest significantly in cutting edge technology, for our own business and that of our customers.
Services including our online ordering system, our approach to IT Infrastructure management and Document Solutions are all the result of commercially harnessing the best of technology to deliver a truly superior service.
Added Value Partnerships
We have always been extremely proud of the outstanding customer service we provide. Whether you’re dealing with one commercial division of our company or all three, you can be sure of consistent, enterprise class consultancy, quality and value.
For those customers working with us across our entire service portfolio, we have devised a way for them to enjoy even greater financial and environmental savings, achieve greater productivity and receive best of breed consultative support.