Festive Period Information

Is your showroom open over the holidays?

Our showroom will be closed from 1pm on 24th December 2025 till 5th January 2026, customer collections are still possible for locally stocked items at our Kilmarnock Branch, but please be aware all orders must be paid for and arranged with customer services prior to collection at our warehouse goods in.

How do I reach customer services over the holidays?

You can track an order, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our advisers. Use the chat button on the bottom right of our website.

Call our team on 0345 565 1156.

They are available during the hours below. You may also email: mailbox@activeoffice.co.uk and we will respond in a timely manner.

Festive opening hours

When will my order be delivered?

Our deliveries will be impacted over the holidays with supply chains closing for a few days to allow staff to celebrate the festive period, please use the table below to find an estimated delivery date, these are to be used as a guide and are not guaranteed dates for more accurate dates please contact customer services using the information above.

Estimated delivery schedule

Furniture and larger bulky items: please extend estimated lead times.